Apology over 111 ‘computer’ call

The NHS has apologised to a Devon woman who was asked the wrong questions when she dialled the non-emergency service NHS 111.

Michelle Perryman rang for help saying she felt violently ill but said she was frustrated by the service which asked about 40 questions over a 10 minute call.

The non-emergency service call handler repeatedly tells Mrs Perryman: “The computer is asking the questions.”

South West Ambulance, which lost the service in 2016 after a damning report, said the the call handler selected the wrong “pathway”.

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